Customer Survey Form

Dear Friend and Client:

When we want to know how well we're doing our job, there's only one place we can look for a true evaluation. That's to you, our customer!

Please take a minute to answer these questions. They are designed to bring areas of concern to our attention, as well as to let us know what we are doing right.

Thank you.


How are we doing?

Please answer the questions below by clicking the most appropriate
answers and including additional information in the Comments section.

You are a?

Buyer |  Seller |  Realtor |  Lender
Other  

What brought you to WLT?

 Customer Service |   Marketing |   Referral  
 Staff (Anyone Special?)  
Advertising Type?  
Other  

From Your Escrow Department

For each of the following questions,
please select the radio button indicating your answer.

1. Do we treat you courteously and respectfully?
Always | Usually | Rarely | Never

2. Do we answer your questions and explain things clearly?
Always | Usually | Rarely | Never

3. Do we process your transactions in a timely manner?
Always | Usually | Rarely | Never

4. Are we flexible in meeting your needs?
Always | Usually | Rarely | Never

From Your Title Department

For each of the following questions,
please select the radio button indicating your answer.

1. Do we treat you courteously and respectfully?
Always | Usually | Rarely | Never

2. Do we respond to customer service requests in a timely manner?
Always | Usually | Rarely | Never

3. Do you get knowledgeable and well informed answers to your questions?
Always | Usually | Rarely | Never

4. Do you have a contact person here that you can ask for when you call?
Always | Usually | Rarely | Never

Comments:


1. Please describe the three things you like most about WLT?


2. Please describe the three things you like least about WLT?


3. Do you have any comments or suggestions that might help us improve our service to you?


4. Would you use WLT again?     Yes      No 

May we contact you?     Yes     No 

Email Address:

 

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At Whatcom Land Title Company,
we appreciate our clients and the business they provide us.

Whatcom Land Title Co.

2011 Young Street, Bellingham, WA 98225
(360) 676-8484
www.whatcomtitle.com
All contents copyright © 1999
Whatcom Land Title Co.,
All rights reserved